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Nick_Nappo
Nick_Nappo
Level 4
April 1, 2019
Question

Email in engagement program showing zero sends

  • April 1, 2019
  • 1 reply
  • 4135 views

On the analytics tab of some of my engagement reports, it shows some emails as having zero sends. However, I see people have received those emails when I run smart lists for them. What would account for these emails showing zero sends? Thanks!

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1 reply

Chris_Wilcox
Chris_Wilcox
Level 8
April 1, 2019

Is there a time constraint in the "Setup" tab of your report? By default they sent to "last 7 days" so you'd have to update.

Also could be something in the Smart List tab of the report that's excluding some sends.

If it's not those issues, send some screenshots please!

Nick_Nappo
Nick_NappoAuthor
Level 4
April 2, 2019

See the attached image. Note how in the engagement scores tab, the emails

say "Sent=0".

On Mon, Apr 1, 2019 at 5:57 PM Chris Wilcox <marketingnation@marketo.com>

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
April 2, 2019

That is a Program Status named "Sent". It's not indicative of whether or not someone was sent an email unless you set up Smart Campaigns to make it work that way. Most of your people just have the status of "Member" because they haven't been moved to other status. If I had to guess, you have campaigns set to trigger and move someone to other statuses if they engage with an email but otherwise they just stay in the "Member" status.

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