Email first name pre-header token not working? | Community
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Ashley_Viagas
Ashley_Viagas
Level 2
July 15, 2019
Question

Email first name pre-header token not working?

  • July 15, 2019
  • 1 reply
  • 2075 views

Hi everyone,

Is anyone having the same problem where they use the {{lead.First Name:default=there}} token and it is generating one random name as a first name when sent to an email database? 

Thanks, 

Ash

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1 reply

Chris_Wilcox
Chris_Wilcox
Level 8
July 15, 2019

Hey Ash,

Did a quick search -- Per this article I saw on community, I don't believe it's possible to directly use lead tokens in the pre-header directly in the editor, but you have to do it via the email template itself. 

Here's the answer from that article: You can use My Tokens in the Pre-Header thru the Email 2.0 Editor, but not regular tokens. To use a regular token in the pre-header, it you must edit it into the HTML of the base template.

Good luck!

Chris

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