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A
Anonymous
July 30, 2015
Question

Email Erased by Marketo

  • July 30, 2015
  • 1 reply
  • 1234 views

Hi Everyone,

There are two Marketo users in our office, myself and a colleague.  My colleague, at least once a day, loses his work in Email Editor or when Previewing an email, and he screams "My @$#^#& email was erased, again!"

I'm not sure if there is a difference, but he's on a PC and I'm on a Mac.  Or maybe it's the browser?  Or maybe other people experience this problem and there's a solution?

Thoughts?  Suggestions?  Solutions?

Thanks,

Kyle

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
July 30, 2015

Have you spoken with Support?

What does he mean it is erased? Does the browser crash? Does it break somewhere else?

Which browser?

A
Anonymous
July 31, 2015

Hi Josh,

No, we haven't spoken with Support.  He'll hit save, or a pop-up window will populate sharing an error of sorts, then he goes back to the email and it's either erased, or his changes were not saved.  Browser switches between Firefox and Chrome.  

Thanks

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