email editor possible text edit glitch? | Community
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A
Anonymous
November 15, 2016
Question

email editor possible text edit glitch?

  • November 15, 2016
  • 1 reply
  • 1608 views

I'm wondering if other people are encountering this problem. Last week, we shifted to using the new Email 2.0, and I've noticed that I'm not always able to edit the text version of a draft email (on latest Firefox/ on macbook, if that helps). I usually just close and reopen the email draft, then it highlights as clickable. Then I can continue. But... annoying!

Maybe I'm missing something. Maybe others have encountered this?

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
November 15, 2016

Hi Charles,

What templates are you using? The old ones ? some new ones ? The ones from the new library?

-Greg

A
Anonymous
November 15, 2016

oh... maybe that's what it is! They're pages that use our own custom templates. Start as 1.0, then when I go in to edit them, they convert to 2.0 - which I'm expecting. But maybe that first time they're opened, thereby converting to 2.0, the text won't work.

That's probably all it is. I tried a couple ones that were previously opened and converted - those seem to still be editable text versions.

Grégoire_Miche2
Grégoire_Miche2
Level 10
November 15, 2016

Hi again Charles,

Then, if you are right, you have a workaround.

Yet, it should work also on first open

-Greg

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