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Grégoire_Miche2
Grégoire_Miche2
Level 10
April 20, 2017
New

Email editor 2.0: support tokens in the preheader

  • April 20, 2017
  • 3 replies
  • 4217 views

The new preheader feature (in email properties dialog) does not support tokens. It would be great if it could.

-Greg

    3 replies

    Frank_Breen2
    Frank_Breen2
    Level 8
    April 20, 2017

    Greg, what client is it not working for you in, what experience do you see, I use Text tokens and it works for me in Gmail. I double checked to see if it supported Rich Text tokens too and get the same experience, happy to test more:

    Gmail

    Token

    Email

      Grégoire_Miche2
      Grégoire_Miche2Author
      Level 10
      April 20, 2017

      HI Frank,

      This is not supported and cause some errors... See this: Problem with Lead.First Name Token in an email Preheader

      -Greg

      Frank_Breen2
      Frank_Breen2
      Level 8
      April 20, 2017

      Thanks Greg, I rechecked and you're correct {{lead. tokens don't work, but the unfortunate thing is that normal tokens do work for me in Gmail, but if Justin confirms that tokens don't work I may remove as I'm only rolling out new tokenized templates and still am testing.

      Justin_Cooperm2
      Justin_Cooperm2
      Level 10
      May 3, 2017

      I have an enhancement ticket filed for this. I'll update you when I know more about the ETA.

        A
        Anonymous
        October 12, 2018

        Has this ever been addressed? We are encountering the same issue in our organization now.

        Grégoire_Miche2
        Grégoire_Miche2Author
        Level 10
        October 14, 2018

        Not AFAIK.

        -Greg

        K
        kh-lschutte
        February 6, 2020
        No text available
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