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Grégoire_Miche2
Level 10
April 20, 2017
New

Email editor 2.0: support tokens in the preheader

  • April 20, 2017
  • 3 replies
  • 4217 views

The new preheader feature (in email properties dialog) does not support tokens. It would be great if it could.

-Greg

3 replies

Frank_Breen2
Level 8
April 20, 2017

Greg, what client is it not working for you in, what experience do you see, I use Text tokens and it works for me in Gmail. I double checked to see if it supported Rich Text tokens too and get the same experience, happy to test more:

Gmail

Token

Email

Grégoire_Miche2
Level 10
April 20, 2017

HI Frank,

This is not supported and cause some errors... See this: Problem with Lead.First Name Token in an email Preheader

-Greg

Frank_Breen2
Level 8
April 20, 2017

Thanks Greg, I rechecked and you're correct {{lead. tokens don't work, but the unfortunate thing is that normal tokens do work for me in Gmail, but if Justin confirms that tokens don't work I may remove as I'm only rolling out new tokenized templates and still am testing.

Justin_Cooperm2
Level 10
May 3, 2017

I have an enhancement ticket filed for this. I'll update you when I know more about the ETA.

October 12, 2018

Has this ever been addressed? We are encountering the same issue in our organization now.

Grégoire_Miche2
Level 10
October 14, 2018

Not AFAIK.

-Greg

February 6, 2020
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