Email Editor 2.0 Starter Templates - Issues in Outlook | Community
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TonyaAu
Level 2
August 11, 2017
Question

Email Editor 2.0 Starter Templates - Issues in Outlook

  • August 11, 2017
  • 2 replies
  • 1964 views

We recently enabled the 2.0 editor and have noticed that every starter template we have tried has some display issues in Outlook.  When you forward the email, it puts in gaps in between each module section of the email.   Is this just the way it is and something we have to live with or is there some solution to this?  Thank you!

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    2 replies

    Darrell_Alfons2
    Darrell_Alfons2
    Level 10
    August 11, 2017

    I experienced the same problems and have leveraged Knak for most new templates.

    eric_vaillanco1
    eric_vaillanco1
    Level 2
    September 5, 2017

    Hi Tonya,

    Never forward an HTML email, it will always break. Each email client has its own way to forward email and it's impossible to control. You can have a look at our templates specially developed for email 2.0. They all work well in every email clients: Responsive Marketo Email 2.0 Templates | Perkuto

    Eric

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