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A
Anonymous
June 18, 2013
Question

Email edited draft missing

  • June 18, 2013
  • 8 replies
  • 1410 views
Hi, I edited an email but now it seems to be missing. All that I am seeing are the old emails. ??
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8 replies

A
Anonymous
June 18, 2013
Kim,

Remember your in a browser environment, you may need to refresh to see the changes, if theres still an issue let us know in support.
A
Anonymous
June 19, 2013
I even logged out and back in. I can't find the email. We have tried support before but it's usually several days before you answer. Should I really go that route? 
A
Anonymous
June 19, 2013
Do you mean edited email does not come up after you've selected "Edit Draft"? If it is coming up, did you "Email Actions" -> "Draft Actions" > "Approve Draft"?

A
Anonymous
June 19, 2013
Kim,

We will respond in our posted SLA's and is the same day for a P3/P4 lowest severity.

A
Anonymous
June 19, 2013
@Hitoshi, Edited email does not come up at all now. It is missing.
A
Anonymous
June 19, 2013
Kim,

I've created a case for you, one of our engineers is reaching out to you now.
A
Anonymous
June 19, 2013
Hi Don M, I have not received any communication from an employee of Marketo about this issue.....
A
Anonymous
June 19, 2013
Kim,

Your case number is 00162906, you were cc'd yesterday with Mark as the contact - I'm having the engineer reach out directly.
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