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Kim_Huang
Kim_Huang
Level 2
October 15, 2020
Question

Email Delivery Delay

  • October 15, 2020
  • 1 reply
  • 2000 views

Hi there!

 

We had an issue earlier this week where all our emails were Sent but all were stuck in pending for 2-3 hours. It was a time-sensitive one (a 10-min reminder to a webinar) and as a result, caused confusion with our leads.

 

I'm hearing that it's not a technical issue with Marketo, as the emails were 'Sent' and that it's a 'completely server dependent scenario'. I just think it's odd that all ESP's didn't did not accept our emails. Here is a screenshot of what we saw: https://www.screencast.com/t/hkmHhvDO0a86

 

To note, it was not an issue with reporting. I ran a smart list to check and saw that all emails were indeed sent but stuck in pending.

 

Has anyone else had this happen to them? Any insight on what happened here or suggestions to prevent this would be appreciated.

 

Many thanks,

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1 reply

Balkar_Singh
Community Advisor and Adobe Champion
Balkar_SinghCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
October 15, 2020

Experienced a similar delay recently but didn't drill down on the reasons. Following for insights!

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