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Collins_Peter
Collins_Peter
Level 2
October 17, 2019
Question

Email delivered multiple times!

  • October 17, 2019
  • 2 replies
  • 1713 views

Hi, I scheduled an email yesterday and today I got 3 emails on my personal email. I checked the Smart list and the lists I have chosen are correct and no duplication. Any reason why this happened? 

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2 replies

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
October 17, 2019

Do you receive emails redirected from any other sources such as mailing lists or other email accounts that could be in your database? If you download the email source, including headers, from your email client and give them to Support, they can find exactly where they originated from and how they were sent.

Amit_Jain
Community Advisor
Amit_JainCommunity Advisor
Community Advisor
October 21, 2019

Are you sure all those emails were sent to same email address? Check the "To" header field of these emails once.

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