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Anonymous
April 27, 2015
Question

Email delivered and soft bounces

  • April 27, 2015
  • 1 reply
  • 943 views
I've noticed that there are a number of emails that was sent to a lead that eventually hard bounced after a number of soft bounces and emails delivered. I'm trying to make sense of what is happening. 

I could use some help in figuring out why this person's email address finally bounced after several "deliveries' and bounces. The AE that owns the lead confirmed that the email address is correct and this person still is with his company:
  • 4/22 Email Bounced Soft (8 minutes after this, HasBounced = true)
  • 4/22 Email Delivered
  • 4/9 Email Delivered
  • 4/9 Email Bounced Soft
  • 3/31 Email Bounced Soft
  • 3/31 Email Delivered
  • 3/25 Email Bounced Soft
  • 3/25 Email Delivered
  • 3/17 Email Bounced Soft
  • 3/17 Email Delivered
  • 3/4 Email Bounced Soft
  • 3/4 Email Delivered
  • 2/12 Email Bounced Soft
  • 2/12 Email Delivered 
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1 reply

Josh_Hill13
Josh_Hill13
Level 10
April 28, 2015
Look at the details for each log entry. Your server is likely marked as Spam, but the code will tell you more (usually).

It could also be that his box is full.
 
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