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Kathryn_Collin2
Level 2
August 11, 2016
Question

Email Deliverability Error

  • August 11, 2016
  • 1 reply
  • 2297 views

Hi - We've recently sent out a campaign and had a higher than normal hard bounce rate, with the majority of their causes listed as:

550 bl.spamcop.net An error occurred fetching the matches description - community.mimecast.com/docs/DOC-1369#550

Usually our hardbounces are related to generally bad data or a general blacklist, but we haven't had this before.

I've had a look in the provided link, but can't tell what has actually caused this?

We have recently updated out SPF and DMARC records and want to make sure something hasn't gone wrong with these..

Thanks!

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1 reply

Roxann_McGlump1
Level 5
August 11, 2016

Hi Kathryn,

I did a blog post covering this issue that you might find useful:

What the heck happened!? When your deliverability takes a hit