Email deleted out of SFDC | Community
Skip to main content
A
Anonymous
March 6, 2015
Question

Email deleted out of SFDC

  • March 6, 2015
  • 2 replies
  • 1104 views
Hi All,

My Marketo sync user in SFDC has some sharing rules in place that restricts records without an "@" symbol in their email address from syncing with our Marketo instance. However, the problem that I run into is when a records syncs to Marketo and then sometime down the road a sales rep deletes the email out of salesforce. This causes the sync to break, and the record not to be updated in Marketo. This seems to happen when a record leaves a company and the email gets deleted.

Any suggestions on how to manage this? I can remind the sales rep not to do that, but curious if anyone has experienced this or something similar and how you managed it.

Thanks,
Taylor

 
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
March 6, 2015
An Apex trigger is one way.  I would say once you have an email address for a record, deleting it completely rather than marking it as future-unusable is poor practice.  Otherwise, you have no way to correlate old emails (inbound or outbound) with a known contact.
A
Anonymous
December 17, 2015

I hope this helps:

From the profile in Salesforce, you can de-select delete under the Field Level Security for the Object (Lead, Account, Opp, etc...) It is good practice to prevent reps from deleting records.

Cricket

Terms & ConditionsAccessibility statement

Loading footer...