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jjsaunders
Level 4
April 22, 2019
Question

Email defaults

  • April 22, 2019
  • 2 replies
  • 2810 views

In the "Email" area of the "Admin" section, are "From Email" and "From Label" user specific, but "Unsubscribe HTML","Unsubscribe Text","View as Web Page HTML", and "View as Web Page Text" global? I made a change to our "Unsubscribe HTML" and it seems to have changed for all users.

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2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
April 22, 2019

Simply put: yes.

    J
    jjsaundersAuthor
    Level 4
    April 23, 2019

    Thank you for the confirmation.

    michellelewistp
    michellelewistp
    Level 2
    April 24, 2019

    Hi @Jason Saunders​, yes this is the current setup. From Name and From Email Address are variable by user because different users could require different From Name and/or Email Address depending on who they send for/from on a regular basis. Whereas the Unsubscribe text is less variable due to the fact that it is meant to be the same across an entire instance - mostly likely to help the instance remain in compliance with CAN-SPAM laws.

    I ran into this issue a couple of weeks ago. I'd created a template that incorporated the Unsubscribe link and copy in the template so I was going to remove from Admin, however not all users in the instance were using the template, so I couldn't. I just formatted the text in Admin to make it fit the template better.

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