email content duplication issue | Community
Skip to main content
S
SaraUsman
Level 2
September 23, 2022
Question

email content duplication issue

  • September 23, 2022
  • 3 replies
  • 4746 views

When I send an email using an Email Template from Marketo, the content is duplicated. Why is that so?
For example:

-header

-body
-footer
 
-header
-body
-footer
 
Its showing the content 2 x times. 
 
How can I fix this?
Regards,
Sara
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

3 replies

Michael_Florin-2
Michael_Florin-2
Level 10
September 23, 2022

Is this content also duplicated in your editor? Email Editor 2.0 behaves very weird for me, crashes often and sometimes doesn't save stuff, so I'd be not surprised if somebody had accidentally added content elements twice.

S
SaraUsmanAuthor
Level 2
September 27, 2022

No, in my editor it appears fine. but when i send the template as sample email, it duplicates the content

Disha_Goyal6
Community Advisor
Disha_Goyal6Community Advisor
Community Advisor
September 26, 2022

Hi @sarausman,

 

Please check the same by creating new email. Sometimes, email editor create this type of issues in email. 

 

Thanks,

Disha

S
SaraUsmanAuthor
Level 2
September 26, 2022

@disha_goyal6 
In email editor it seems fine. But when I email it, then it shows duplicate content. Any idea whats wrong here?

 

 

Jasbirka
Jasbirka
Level 5
September 27, 2022

Hi @sarausman,

 

Might be there will be an issue in the template as it's creating duplicate of the modules in the email.

 

Please try once with any another template.

 

Also, can you let me know when duplicate occurs when you're adding a new module or after editing the module or just creating email and send sample?

 

 

Vinay_Kumar
Community Advisor
Vinay_KumarCommunity Advisor
Community Advisor
September 27, 2022

This sometimes happens when we keep on cloning the same asset multiple times. If this is something you followed to create the new email then I would suggest you try creating a new email using the same template but from scratch and in a different browser or maybe in incognito. 

If this will not work then there can be an issue with the template and to confirm try creating the same email using a different template. 

S
SaraUsmanAuthor
Level 2
September 27, 2022

This is happening when I am creating email template via API (postman). Although the email template appears fine when I preview it but when I send the email, it duplicates the content. Is this because of API?

Vinay_Kumar
Community Advisor
Vinay_KumarCommunity Advisor
Community Advisor
September 27, 2022

Please check the template for Duplicate IDs.

Terms & ConditionsAccessibility statement

Loading footer...