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A
Anonymous
December 5, 2014
Solved

Email causes Outlook to crash

  • December 5, 2014
  • 3 replies
  • 1505 views
We tried printing an e-newsletter and it makes Outlook crash everytime. We tested on 2 users in our Australia office and this happened. They are also unable to forward the email.

We tested on a couple more users in a totally separate office, and their Outlooks didn't crash; they were able to print and forward the e-newsletter.

Could this be some Marketo setting, or network/printer settings?

Thanks in advance for your insights :)
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Best answer by
With some investigation we have found that the Outlook crash issue is due to firewall permissions within our network, not allowing traffic from Marketo servers.
 
Our IT team is now working on fixing it :)

Thanks for your inputs, Josh.
 

3 replies

Josh_Hill13
Josh_Hill13
Level 10
December 5, 2014
This might work better as a Support Ticket. I assume that the outlook that crashed has the Marketo Plugin? If not, then it's probably an Outlook issue.
    A
    Anonymous
    December 8, 2014
    The Outlooks that crashed do not have the Marketo plugin, but our IT says it couldn't possibly be an Outlook issue.

    What are the chances that this is a Marketo issue, or a code issue?

    By the way, we opened a support ticket already.
    A
    Anonymous
    Accepted solution
    December 15, 2014
    With some investigation we have found that the Outlook crash issue is due to firewall permissions within our network, not allowing traffic from Marketo servers.
     
    Our IT team is now working on fixing it :)

    Thanks for your inputs, Josh.
     
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