Email campaign subject line displays with extra code when received than it appears in the back end

Forum|Forum|10 years ago
October 26, 2015
2 replies
1395 views

I've even tried to past the text into notepad to remove formatting and tried to type this out and i keep having the same issue. In the English version this extra code does not occur but some of the spacing is deleted and two words become one word. See below:

If anyone could please help it would be greatly appreciated as i need to send this invite out for tomorrow afternoon.

Thanks

Marketo

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Kenny_Elkington

Adobe Employee

What does the subject line look like inside your email editor?

A

Anonymous

It looks the way it should lol like this:

Is there a way to see the HTML or coding behind the subject line?

Justin_Cooperm2

Level 10

This is so strange, I cannot reproduce your issue. It leads me to believe it may actually be the recipient email client not rendering the subject correctly. If you send a sample to a different account with different email client, does it work? I have tested using the following subject and it works for me on Outlook 2016 for Mac as well as iOS Mail and Outlook for iOS:

Vous êtes invité(e)... Soirée cocktail d’appréciation de nos clients VIP – 16 novembre, Ritz-Carlton, Toronto

A

Anonymous

Hi Justin

For some reason this also happens when sending to other email recipients. I've been researching and sometimes these odd characters can occur with subjects that have 75+ characters. I've tried to reduce the number of characters to 56 with spaces and everything looks normal right now!

Thank you for your help on this

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