Email bouncing detail?

Forum|Forum|11 years ago
August 21, 2014
4 replies
1951 views

Hi!

I have a sales person trying to send MSI emails and they are bouncing on once particular lead. However, if they email via Outlook it isn't bouncing. I checked and they aren't unsubscribed or anything. Below is the description. Any ideas?

Recipient address rejected: Access denied

Marketo

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Best answer by AlokRa4

Hi Kim

Most probably, when you are send the MSI emails, they are going out without SMTP email authentication. The lead would have a setting where it accepts emails only authenticated delivery emails. Moreover, when you send this out from Outlook, you have set an SMTP authentication. This ensures they are delivered.

Regards
Alok

A

AlokRa4Accepted solution

Level 10

Hi Kim

Most probably, when you are send the MSI emails, they are going out without SMTP email authentication. The lead would have a setting where it accepts emails only authenticated delivery emails. Moreover, when you send this out from Outlook, you have set an SMTP authentication. This ensures they are delivered.

Regards
Alok

Chris_Willis1

Adobe Champion

Alok - is this an issue that the authentication protocols we should set up with our network group will solve, or is this just a common problem with sending emails outside of a dedicated email client like Outlook?

Chris Willis - Fractional GTM Operations Consultant

K

kpara3-2Author

Level 9

So is there anything we can do on our end? Or it sounds like it may just be that lead's mail settings?

A

Anonymous

This is something which needs to be fixed by updating the lead's mail settings. They will have to accept delivery from unauthenticated server to get the mails.

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