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Len199307
Level 2
March 3, 2025
Solved

Email bounces trigger - not working

  • March 3, 2025
  • 1 reply
  • 1056 views

hi everyone,

 

I have an issue with a trigger in a smart campaign where I chose "Email bounces" as trigger to send a different email to those for whom the original email was bounced. The reason for the bounce was that a colleague used an email from a non-approved domain, so we fixed the issue and wanted to send it only to those for whom it had bounced. But somehow it doesn't do anything. Has anyone experienced something similar? 

Best answer by SanfordWhiteman

Did you create a trigger campaign and activate it after the event occurred? That won't work, you gave to use a batch campaign and filter. Trigger campaigns don't play catch-up.*

 

* with one exception that's not relevant here

1 reply

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
March 3, 2025

Did you create a trigger campaign and activate it after the event occurred? That won't work, you gave to use a batch campaign and filter. Trigger campaigns don't play catch-up.*

 

* with one exception that's not relevant here

    L
    Len199307Author
    Level 2
    March 3, 2025

    Thanks so much for the explanation! Will then indeed try the batch campaign. But would you mind explaining why this is? I mean logically (for me at least) it makes sense that an action in the past could be used as a trigger.

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    March 3, 2025
    Can't think of any app that uses "trigger" any other way.

    For a rather vivid real-world example: consider a crossbow, with a string around its trigger, rigged to a door for security. Won't help against past intruders!
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