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Anonymous
September 29, 2016
Question

Email Alerts Not Real Time

  • September 29, 2016
  • 2 replies
  • 1704 views

I have an issue on one campaign which triggers an Alert Email.

The problem is the Alert Emails are been 'batched' throughout the day and are been sent at 10pm.

Can someone tell me how to fix this please

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2 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
September 29, 2016

Hi Chris,

Email alerts are low priorities tasks in Marketo.

The reason for this is that some other, higher priority tasks, have been jamming your instance the whole day.

So you need to look into what's overloading your instance and try to work on this.

Without more info, hard to give you more help

-Greg

Grégoire_Miche2
Grégoire_Miche2
Level 10
September 29, 2016

Also, search the community, there is a lot that has been published on this.

Start here:

How to Control Order of Operations in Marketo

Before You Pull the Trigger on Triggers

-Greg

Priyank_Joshi3
Priyank_Joshi3
Level 5
September 29, 2016

Hi Chris,

My assumption is campaign is recurring batch type which is set to run every day at 10pm. Can you please share screenshot or explain structure of your campaign?

Thanks

Priyank

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