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Tara_Rowe
Tara_Rowe
Level 5
June 23, 2017
Question

Email Address Filter (Max)

  • June 23, 2017
  • 2 replies
  • 5167 views

I am always running into the email filter hitting the max cap in a smart list.

Usually I am safe at about 2000 emails, before i get the max cap.

What is the actual allowance?

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    2 replies

    Balkar_Singh
    Community Advisor and Adobe Champion
    Balkar_SinghCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    June 23, 2017

    @Tara Rowe​ - We usually would limit it 1500 - 2000. Beyond that., it hits the limit. However, it's safe to limit it to 1500 and add the next set with an OR condition.

      SanfordWhiteman
      SanfordWhiteman
      Level 10
      June 24, 2017

      There is an exact cap. It's not the # of email addresses / # of lines of the filter.

      It's the number of characters in the entire textarea (across all lines, including line break characters): 50,000 characters.

      Note that some browsers count a line break as 2 characters (CRLF) and other browsers count line breaks as one character (LF). This means the real-world limit is actually different depending on browser: in one browser you could add 2,380 20-character email addresses, while another would only let you enter the first 2,272 of those addresses.  (Once the Smart List is saved, it'll work regardless of the browser used to create it.) Strange but true.

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