Email 2.0 Hero Images Duplicating

Forum|Forum|9 years ago
February 9, 2017
3 replies
4520 views

When using the recommended dimensions for hero images, I'm noticing images will duplicate to fit the space given in mobile responsive emails or various email clients.

What should I be doing to avoid this duplication?

Marketo

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Best answer by Grégoire_Miche2

Hi Kim,

This will always happen if your image height is not sufficient to cover the hero zone. ON mobile devices, the hero zone height will be higher than on desktop. if the image height is not sufficient, the email client will duplicate it.

I also have observed issues if you use 300dpi images instead of the recommended 72dpi.

-Greg

Kim_Gandy1Author

Level 6

UPDATE: If you only use one text box (header or subheader text) in the hero section and keep text to one line, the duplication will not occur.

Jessie_Coluccio

Level 2

Thanks so much Kim this advice really helped!

Grégoire_Miche2Accepted solution

Level 10

Hi Kim,

This will always happen if your image height is not sufficient to cover the hero zone. ON mobile devices, the hero zone height will be higher than on desktop. if the image height is not sufficient, the email client will duplicate it.

I also have observed issues if you use 300dpi images instead of the recommended 72dpi.

-Greg