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Anonymous
November 12, 2015
Question

Editing login address in Marketo

  • November 12, 2015
  • 2 replies
  • 976 views

Our company name changed recently, so our email addresses have changed.  I cannot seem to figure out a way to change a user's login information to our new email address.  I found the section to change the actual email address, but not the login.  Can anyone help direct me to where this could be done?

Thanks,
Todd

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2 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
November 12, 2015

Hi Todd Last,

It's not possible, unfortunately.

You will have to recreate users with the new email address.

You can also vote here :

-Greg

Diederik_Marte4
Diederik_Marte4
Level 4
November 16, 2015

Hi, We did do this. You can change the email address. Though the login remains the old address. Though in some occasions the login changed too! You then send an email to support with old to new email addresses and they can take care of the rest.

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