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Eve_Tate
Eve_Tate
Level 2
October 15, 2018
Question

Editing batch campign logic after it has been run

  • October 15, 2018
  • 4 replies
  • 4124 views

I've set up a batch campaign using a static list (batch). I set the logic in the flow and hit run.

A day or 2 later I needed to change the time a subsequent email in the flow went out so I edited the logic in the flow tab and it saved.

However the email still went out at the original time - not the amended time.

Is it the case that once you set a batch campaign to run, you cannot alter the logic even if it changes in the flow tab of the smart campaign?

Thanks!

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4 replies

Darrell_Alfons2
Darrell_Alfons2
Level 10
October 15, 2018

Hi Eve, that is right you cannot change it.

You should use remove from flow and create a separate smart campaign to accomplish what you want to do.

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    October 15, 2018

    You can, but the time at which a person gets out of a wait step is step when the person enters the wait step. Any change to the wait step will only impact persons entering the wait step after the change. for all leads that were already ion the wait step when you changed it will not be impacted by the change.

    This is the expected behavior, see Wait - Marketo Docs - Product Documentation

    -Greg

    Anne_Angele1
    Anne_Angele1
    Level 3
    October 15, 2018

    You can't edit any step that a lead has already entered. If you have leads sitting in a wait step, you can only edit anything AFTER the wait step.

    If you need to extend out the wait, I would put another wait step immediately after (e.g. if the original wait was 7 days and now you need it to be 14 days, add another 7 day wait step immediately following the original).

    If you need a shorter wait, I would remove any steps following the wait step as a safety net, run a separate smart campaign to remove leads from the original flow, then create a new smart campaign to complete the steps following the original wait step.

    Eve_Tate
    Eve_TateAuthor
    Level 2
    October 16, 2018

    Thank you guys!

    That's been really helpful and I now know what I need to do going forward

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    October 16, 2018

    Just mark it as answered

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