E-Mail Campaign not Opened by Any Member | Community
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A
Anonymous
October 12, 2016
Question

E-Mail Campaign not Opened by Any Member

  • October 12, 2016
  • 3 replies
  • 2389 views

I have a campaign launched and although it contained 47K members and was sent to said members of the campaigns, no e-mails were opened. What would cause an e-mail not to be opened by a single campaign member?

I appreciate any help!

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3 replies

David_Gaible
David_Gaible
Level 5
October 12, 2016

Did you run a smart list to see if the email was actually delivered, not just sent? I'd check that first. If the email was not delivered, you've got a (big) problem with deliverability or your list.

A
Anonymous
October 12, 2016

I just created a smart list to see if the e-mail was delivered and no leads were found in the smart list. What could be the issue with the deliverability on my list?

David_Gaible
David_Gaible
Level 5
October 12, 2016

Try going into the activity logs of some of the leads to see the reason why emails weren't delivered.

Also, check these threads for some other reasons:

Why didn't all my emails go out?

Why didn't Marketo send emails to a large portion of my list?

J
Julz_James
Level 8
October 13, 2016

Have you tried sending a smaller campaign to yourself or a test seed list to see if those go out?

Have you checked all your email admin settings etc.

There could be one of many reasons as to why the email got sent but never actually got delivered to anyone.

A
Anonymous
October 13, 2016

It looks like there was a step missing in the flow status. Thank you so much for the advice.

    Jessica_Kao3
    Jessica_Kao3
    Level 7
    October 13, 2016

    This may be a really obvious one but something that I have run into my self.  Did you select the right email in your smart list?  Is there only one filter in your smartlist? 

    Have you sent out other emails before and had any issues?

    Try making a smart list with email was sent = xxx

    Try sending yourself an email with a smart campaign.

    In the campaign that sent out the email, did you check the results to see if any were delivered? 

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