Dynamic Chat Reaches Dialogue Goal, Goal Name not Populating in Trigger | Community
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aisling-keogh
Level 2
August 23, 2022
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Dynamic Chat Reaches Dialogue Goal, Goal Name not Populating in Trigger

  • August 23, 2022
  • 2 replies
  • 2982 views

I'm building a program in Marketo so that when someone completes a "Goal" in the Dynamic Chat flow, they receive email A for Goal A and email B for Goal B, for example. However, the trigger in my program is not pulling the Goal Names from my Dynamic Chat for me to pick from the drop down. Do I have to publish my dynamic chat? How does my Marketo Instance recognize and pull over the goals that have been created in my Dynamic Chat?

Best answer by EllenSchwier

When I was building these smart campaigns, I always used a naming convention for the Goal names and then used the "contains" constraint on the trigger. I would simply copy the name from Dynamic Chat to paste into the Marketo smart campaign so you can have it set up before activating the dialogue. I hope that helps. 

2 replies

EllenSchwier
EllenSchwierAccepted solution
Level 4
August 24, 2022

When I was building these smart campaigns, I always used a naming convention for the Goal names and then used the "contains" constraint on the trigger. I would simply copy the name from Dynamic Chat to paste into the Marketo smart campaign so you can have it set up before activating the dialogue. I hope that helps. 

    Sreekanth_Reddy
    Adobe Employee
    Sreekanth_ReddyAdobe Employee
    Adobe Employee
    August 24, 2022

    A goal activity is created into Marketo whenever a visitor interacts with a dialogue you designed through Chatbot and reaches a specific point in the conversation where a goal card is added. This happens almost in near realtime

     

    Also as Ellen mentioned, we suggest using contains conditions and paste the goal name

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