Dynamic Chat: Missed chat fallback to bot questions
Currently with Dynamic Chat, if one of our BDRs misses the chat, the only option is to display a message and possibly display their calendar link. What we would like to have is if the agent misses the chat, after it displays the fallback message, we want to reroute it back into the bot workflow to ask additional questions so we can send it to someone to do a follow up. It’s a better experience as well for someone engaging with the bot because it isn’t just a they’re not available and that’s it.