Dynamic Chat: Meeting Confirmation Email doesn't list skipped values | Community
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Michael_Florin-2
Level 10
October 4, 2025
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Dynamic Chat: Meeting Confirmation Email doesn't list skipped values

  • October 4, 2025
  • 0 replies
  • 155 views

If you have a Conversational Flow with a Meeting Booking, and set info capture to "Skip if value is already in database", the meeting confirmation email does skip these fields as well. 

That's not a great experience. If the value is skipped, because it already exists in the database, the confirmation email should grab that value from the database. Otherwise the sales person that takes the meeting doesn't get that information.

 

Here's the confirmation email for a new person that doesn't skip values:

 

And here's the same confirmation for a person that is already known in Marketo:

Sales Person wouldn't know First, Last, Country and Company Name.