Dynamic Chat Conversations in Real Time

What I’ve found as we’re working with Dynamic Chat is that the conversations that are occurring on our site do not show up in real time (unless they engage with our live chat, but then even if the live chat gets missed by the team it won’t show up!) It’s a real headache for our team since we cannot monitor the live chats that get missed easily or even if we get questions from someone around a chat, it’s not showing. There are definitely workarounds for seeing who had a live chat that day and the transcripts are available in real time in MSI for our sales team, but as the marketing team & our BDR management, we want a one stop shop to see these. It also puts Marketo behind other chat tools that have everything in real time.