Dynamic Chat: Ability to see missed chats

What we’ve discovered with live chat is that when our BDRs miss a chat, we don’t have any way to engage with them in Marketo. When you build a smart list, you cannot use a filter at all for live chat was missed or anything similar. We have a weird workaround that we’re implementing with a goal right before the chat starts that we’re going to try, but I think this is a fundamental piece especially with the chat to Marketo integration. You can trigger off of goals and all kinds of other items, but there’s no way to trigger or even to provide visibility for chats that were missed.