Duplication of CTA button of Email forwarding. | Community
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Varshab
Level 1
July 23, 2020
Solved

Duplication of CTA button of Email forwarding.

  • July 23, 2020
  • 1 reply
  • 3939 views

 

When an email created on Marketo is forwarded by the receiver to another email ID, the CTA button is duplicated. What could be the cause and how can I overcome this issue? 

 

Note: This template is created on Design studio within Marketo. 

 

 

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Best answer by adrianfraguela

When forwarding emails a lot of email clients break the HTML which makes weird things like this happen. Read about it here.

 

What's most likely is that the CTA HTML has a hidden button for Outlook and that when forwarding the hidden tags are removed. 

 

Are you able to share the HTML of the email CTA? That will help to debug.

1 reply

adrianfraguela
adrianfraguelaAccepted solution
Level 3
July 23, 2020

When forwarding emails a lot of email clients break the HTML which makes weird things like this happen. Read about it here.

 

What's most likely is that the CTA HTML has a hidden button for Outlook and that when forwarding the hidden tags are removed. 

 

Are you able to share the HTML of the email CTA? That will help to debug.

    T
    tessalove05
    Level 1
    June 20, 2023

    I am also having this same issue with outlook. 

     

    Here is the HTML for the CTA button:

     

    <table align="${Button-Position1}" border="0" cellspacing="0" cellpadding="0">
    <tbody>
    <tr>
    <td style="text-align: center;"><!--[if gte mso 9]>
    <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="${Button-Link1}" style="height:50px;v-text-anchor:middle;width:${Button-Width1}px;font-family: 'Arial', Helvetica, sans-serif;" arcsize="10%" strokeweight="${Button-Border1}px" strokecolor="${Button-Border-color1}" fillcolor="${Button-Color1}">
    <w:anchorlock/>
    <center style="color:${ButtonFontColor};font-family: 'Arial', Helvetica, sans-serif; font-size:16px;line-height:16px;font-weight:700;">${Button-Text1}</center>
    </v:roundrect>
    <![endif]--> <a href="${Button-Link1}" style="width: ${Button-Width1}px; border-radius: 6px; background-color: ${Button-Color1}; border: ${Button-Border1}px solid ${Button-Border-color1}; mso-hide: all; display: inline-block; vertical-align: middle; padding: 17px 0px 15px; -webkit-text-size-adjust: none; font-family: ${Button-font-family}; font-size: 16px; font-weight: bold; line-height: 16px; color: ${ButtonFontColor}; text-decoration: none; outline: none;"> ${Button-Text1}</a></td>
    </tr>
    </tbody>
    </table>

     

    Thanks

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