Duplicate Leads Automatically Being Created in Marketo - Possibly from Microsoft Dynamics

Forum|Forum|7 years ago
March 1, 2018
4 replies
6337 views

Hi All,

We have an integration with Microsoft Dynamics (MSD). When people get synced to MSD it creates one or more duplicate persons in Marketo and MSD without an email address. In the person activity, the duplicate record says it was created from a Form Fill Out but the form source says <unknown>. We've reached out to support and they can't find the <unknown> form.

We've come across a couple of thoughts:

There is hidden campaign is causing duplicates to be created
The duplicates are being created from an MSD workflow (although the create date is first in Marketo is earlier than the create date in MSD)

Has anyone ever come across this before? Any insights would be greatly appreciated!

Marketo

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Grégoire_Miche2

Level 10

Hi Julie,

We have many clients using the MSD connector and have never experienced such an issue, so I would probably look into the direction you are stating.

The first thing to do is to look into the activity logs of these duplicates and more precisely into the lead creation and sync ones.

-Greg

Dan_Stevens_

Level 10

Can you post a screenshot of the Activity Detail in the activity log - specifically for the "web form fillout"? It almost sounds like a local webhook may be creating these as part of some trigger campaign.

Elliott_Lowe1

Level 7

By 'form source' are you referring to the Webform ID in the Fill Out Form activity entry in the Activity Log and/or the value in the Registration Source Info field?