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Nick_Nappo
Level 4
March 7, 2019
Question

Duplicate lead filled out "web form"

  • March 7, 2019
  • 1 reply
  • 2240 views

A "Potential Duplicate Lead" alert was brought to my attention. When searching for the lead in Marketo, I saw it appeared six times in our database, it had a company of "google" and that the lead entered Marketo through filling out a "web form" that isn't a Marketo form. What could be an explanation for this lead appearing? And what would that extraneous "web form" be?

Thanks, all!

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1 reply

SanfordWhiteman
Level 10
March 7, 2019

Can you show the ActLog details?

Nick_Nappo
Level 4
March 7, 2019

Here's the first part of it. The lead came in yesterday.

SanfordWhiteman
Level 10
March 8, 2019

What's the "form that's not a Marketo form"? Surely IS - 03-07 Charlotte.Form is a form in the corresponding Program.