Duplicate Lead Created for Same Email Address with Different Company Name | Community
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Danielle_Wong
Community Advisor
Danielle_WongCommunity Advisor
Community Advisor
August 8, 2019
Question

Duplicate Lead Created for Same Email Address with Different Company Name

  • August 8, 2019
  • 1 reply
  • 2250 views

We are seeing 2 lead records with the same exact email address, however, the company name is different.  Is this why it didn't dedupe upon the 2nd form submission?

Thanks

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
August 8, 2019

That would only be the reason if you have a compound primary key (email + company) specifically set up by Marketo support.

Danielle_Wong
Community Advisor
Danielle_WongCommunity AdvisorAuthor
Community Advisor
August 8, 2019

Thanks Sanford. We don't have this set up. So now I'm wondering why this person was not just updated in the current record instead of a new record created causing duplicate. I guess this will be a question for Marketo Support.

Danielle W.
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