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Mahurrinah_Sims
Level 2
December 13, 2017
Question

Duplicate Email Alerts

  • December 13, 2017
  • 1 reply
  • 1320 views

Hi,

I have a campaign that sends an email alert when someone fills out a form. However, I am receiving an alert when someone fills out a form and another alert two days later for the same lead.

One thing to note: the campaign adds the lead to an engagement program 2 days after they fill out the form. Could this be causing the duplicate alerts? If so, how do I fix it?

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1 reply

SanfordWhiteman
Level 10
December 13, 2017

You must have an operational campaign somewhere else triggering on that second action (the delayed add to program).