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Anonymous
April 7, 2015
Question

Duplicate Community Account

  • April 7, 2015
  • 3 replies
  • 946 views
How is it possible that I have 2 community accounts if I only have 1 Marketo Account?
I have a full profile with University Learnings, here.    https://community.marketo.com/MarketoCommunityProfile?id=00550000004INX5AAO

But this post and my support tickets are coming from this profile account.
https://community.marketo.com/MarketoCommunityProfile?id=00550000004IVV2AAO

Someone advise now how I can get back to 1 single full account.
 
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3 replies

Dan_Stevens_
Dan_Stevens_
Level 10
April 7, 2015
Do you have a sandbox account?  This is considered another account when accessing the community.
Josh_Hill13
Josh_Hill13
Level 10
April 7, 2015

Consultants will often have multiple accounts as will sandbox users.
 

Just use one, meaning login to the Community with the one you want to use.. If you need to move them, email community@marketo.com

Dan_Stevens_
Dan_Stevens_
Level 10
April 7, 2015
The key here is to make sure you're logged into your production account before clicking on the Community tab at the top (or like Josh said, just login with your production account when accessing the Community directly).
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