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A
Anonymous
April 2, 2015
Question

Dupes

  • April 2, 2015
  • 4 replies
  • 1518 views
Scenario:
  • Leads sync over to salesforce from marketo from landing page form
  • These leads are already contacts in salesforce
  • The leads sync over as new leads, leaving us with a lead record and contact record
  • emails match

Thanks for any ideas!
jz
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4 replies

A
Anonymous
April 2, 2015
I'm joining this thread as I'm currently experiencing a similar scenario in which I have a lead in sfdc that was created back in 2012. A colleague of mine uploaded a lead into mkto with the same email address as sfdc. Now I have two lead records in sfdc with the same email. 
Josh_Hill13
Josh_Hill13
Level 10
April 3, 2015
Are you assigning the record to a Queue? That will definitely create a dupe.
A
Anonymous
April 3, 2015
@Josh - interesting, so if I upload a lead into MKTO without a specific lead owner, this lead will be created even if the email address is already existing in the database? SO, is the way around this to assign to a specfic lead owner?

Also, what are some best practices to consider before uploading to ensure duplicates will not be created?
A
Anonymous
April 3, 2015
@Josh (& anyone open to jumping in) ... we actually may have a lead queue after all. My oversight!
Can you comment any further on best practices to reconcile leads duping based
upon the fact we are pushing over to a queue in the marketo sync?

thanks for any ideas.
jz
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