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Anonymous
February 20, 2017
Question

drip campaign and communication limits

  • February 20, 2017
  • 4 replies
  • 1613 views

If I have a campaign with wait steps and email sends, will the email be skipped if on that day we've reached our communication limit? Or will it be sent the next day?

Thanks,

Sherin

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4 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
February 20, 2017

HI Sherin,

The email will be skipped if the lead comes out of the wait step at a moment when he has already reached the communication limits for the day or for the week.

But you can workaround the thing with the following steps:

  • wait...
  • send email X
  • wait 1 day
  • send email: choice:
    • if was send email X -> do nothing
    • default send email X
  • wait 1 day
    • if was send email X -> do nothing
    • default send email X
  • ...

-Greg

    Josh_Hill13
    Josh_Hill13
    Level 10
    February 20, 2017

    Unfortunately, there isn't a way to identify such leads easily. There is a Skipped, Communications Limit log entry, although I'm not sure this appears outside of Engagements.

    You can always set a specific flow to Ignore Comms Limits.

    Engagements will send the Cast that was skipped.

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    February 20, 2017

    Vote here:  

    -Greg

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