Don't strip comments to target Outlook in HTML email | Community
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A
Anonymous
October 10, 2013
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Don't strip comments to target Outlook in HTML email

  • October 10, 2013
  • 12 replies
  • 4942 views

I'm using comments to target Outlook in my HTML emails, for example: <!--[if mso]>

Marketo strips all comments from the HTML in email templates. I don't understand why, when comments are so integral to good responsive design in Outlook. Maybe this is a feature they could work out in the future?

An example of the usefulness of mso targeting:
emailbtn.net/

    12 replies

    A
    Anonymous
    December 30, 2013
    This has completely broken some of our email compatibility since moving over to marketo. Please don't strip this out.
    A
    Anonymous
    March 7, 2014
    It seems the comments aren't being totally stripped, but now they're being slightly rewritten. I've tried to find a solution - mainly to be able to include stig's bulletbroof buttons - but the closest I've been able to get still won't work on outlook.com.

    That being said, if you have done testing and have no recipients using outlook.com, this solution might work for you:
    http://stackoverflow.com/questions/19868756/marketo-esp-overwriting-or-autocorrecting-if-mso-to-if-mso/19909098#19909098
    A
    Anonymous
    March 20, 2014
    UPDATE  The comments are no longer stripped when you place the code directly into an email, but they are still being stripped from email templates.
    Chris_Vanderma1
    Chris_Vanderma1
    Level 4
    May 6, 2014
    Please add support for this in Templates in the Design Studio! It's an important part of making our templates compatible with Outlook.
    A
    Anonymous
    September 10, 2014
    Another vote requesting that these comments not be stirpped out. The workaround for this issue is timely - not to mention irritating!
    A
    Anonymous
    March 15, 2015
    +1
    Justin_Cooperm2
    Justin_Cooperm2
    Level 10
    April 17, 2015
    This will be in the May release.
    A
    Anonymous
    June 16, 2015

    Has this been added?

    Chris_Vanderma1
    Chris_Vanderma1
    Level 4
    April 20, 2015
    Really looking forward to this! When released please update this thread.
    A
    Anonymous
    June 16, 2015

    A definite must, can't wait for this update!!!!

    Justin_Cooperm2
    Justin_Cooperm2
    Level 10
    June 16, 2015

    Yes, comments are no longer stripped.

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