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Robb_Barrett
Robb_Barrett
Level 10
April 23, 2018
Question

Does "Unsubscribed Cause" prevent emails?

  • April 23, 2018
  • 1 reply
  • 2409 views

I have a list of people to whom I sent an email. None of them are marked as Unsubscribed, but the ones that have a value in "Unsubscribed Cause" did not receive the email. I'm trying to reconcile why they met the criteria of the workflow (In list of email addresses, not unsubscribed, not invalid, not suspended).  I know some are due to duplicates but I'm wondering if the Unsubscribed Cause is an issue.

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 23, 2018

HI Robb,

No. this field is not enough, AFAIK. Duplicates in the smart list or communication limits are more likely

Also, your list does not show:

  • not email suspended (which is different from Marketing suspended)
  • not blacklisted

-Greg

Robb_Barrett
Robb_BarrettAuthor
Level 10
April 23, 2018

I'm unfamiliar with the filters you mentioned

Robb Barrett
Dan_Stevens_
Dan_Stevens_
Level 10
April 23, 2018

Robb - the filters are "Black Listed" and "Email Suspended"

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