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Michelle_Tizian
Michelle_Tizian
Level 10
October 3, 2013
Question

Does the email suspended cause message ever go away?

  • October 3, 2013
  • 3 replies
  • 1206 views
I have some records in Marketo whose record indicate that their email address is or was suspended for a specific reason, and happened at a particular time.  But does that message ever go away? Some emails do get received by those whose email become suspended but shouldn't the email suspended message go away when it's no longer suspended?  Is there a way to clear that message?
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3 replies

Itay_Billet4
Itay_Billet4
Level 8
October 4, 2013
Hi Michelle, I don't think this field is cleared once an email is delivered. It seems like this field keeps the latest "suspended" message. It's also not possible to add this through the UI, so maybe it can be solved with support.


Itay
    Michelle_Tizian
    Michelle_TizianAuthor
    Level 10
    October 4, 2013
    Thanks Itay.  Have you ever reached out to support to have any of your email suspended message cleared?  I wish it functioned similarly to the invalid email cause field where you can clear it yourself.  I'll try to support. 
    A
    Anonymous
    October 5, 2013
    Hi, there are articles on this. The value can not be cleared. As would need to know that it was suspended at some point in time (with reason). No need to contact support.
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