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June 15, 2014
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Does Marketo support Chinese characters?

  • June 15, 2014
  • 4 replies
  • 3828 views
Does Marketo support double byte entry?
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Hi,

Did you make sure if the character code used in your importing list is "UTF-8"?

I encounterd the same problem when my first import of a list in Chinese-Character.
And here's the steps we always use to import a list in Chinese-Character( here in Japan,though....).

I always create a list on MS Excel at the first step.
So you might adapt these Step 1~3 to your favorite tools for list organizing and there might be a anonther better solution.
  1. Create a list to import on MS Excel(or some other  spreadsheet).
  2. Select the "Save As.." Option from "File" menu.
  3. Name the File and Save the file as a comma separated CSV file.
  4. Open the comma separated CSV file created in the previous step(3).
  5. Select the "Save As.." Option from "File" menu.
  6. Name the File and specify "UTF-8" on the dialog and "Save".
  7. Now give it a try to import the List File
I reccomend to try first on your sandbox if you have.
I hope this will help.

4 replies

June 16, 2014
If you're asking about landing pages and emails, I haven't experienced any issues. We have several emails and landing pages in Chinese and haven't experienced any compatibility issues.
June 16, 2014
Thanks, Kristen.

I tried to import a list in Chinese and Marketo does not recognise the Chinese characters so it's all dashes and blanks.

Any suggestions?

Accepted solution
June 16, 2014
Hi,

Did you make sure if the character code used in your importing list is "UTF-8"?

I encounterd the same problem when my first import of a list in Chinese-Character.
And here's the steps we always use to import a list in Chinese-Character( here in Japan,though....).

I always create a list on MS Excel at the first step.
So you might adapt these Step 1~3 to your favorite tools for list organizing and there might be a anonther better solution.
  1. Create a list to import on MS Excel(or some other  spreadsheet).
  2. Select the "Save As.." Option from "File" menu.
  3. Name the File and Save the file as a comma separated CSV file.
  4. Open the comma separated CSV file created in the previous step(3).
  5. Select the "Save As.." Option from "File" menu.
  6. Name the File and specify "UTF-8" on the dialog and "Save".
  7. Now give it a try to import the List File
I reccomend to try first on your sandbox if you have.
I hope this will help.
June 16, 2014
Dear Kuniko,

Thanks! I do not have UTF-8 so I used UTF-16 and that solved my import problem too. Much appreciated!

kind regards,
Lee-Na
Mark_Dudek1
Level 2
May 21, 2015

How are you working with the anti-spam laws in China?  It seems every lead would need to have opted-in and you would need to put [AD] in the subject line. And this all assumes it doesn't get blocked.  How have you addressed these laws and how successfully have your campaigns been?

Thanks!