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September 16, 2014
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Does Marketo send using SSL/TLS ?

  • September 16, 2014
  • 7 replies
  • 3518 views
Random question but we have a client requesting this. 
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Best answer by Grant_Booth
From wikipedia:
http://en.wikipedia.org/wiki/Transport_Layer_Security#Other_uses

It doesn't seem like it would be very practical for marketing emails. Can you explain their use case? I would advise against using marketing automation software, ours included, for sending emails with information so sensitive that it needs that level of protection.

7 replies

Valerie_Armstro
Level 9
September 16, 2014
Hi Naor,

To add SSL to your landing pages, you must contact Marketo services.
https://community.marketo.com/MarketoArticle?id=kA050000000L3HmCAK
September 16, 2014
Hey Val I mean email - sorry if was not clearer. 
Josh_Hill13
Level 10
September 16, 2014
I doubt they would do this.

If your client needs that level of security, they may need a different level of system.
Grant_Booth
Grant_BoothAccepted solution
Level 9
September 16, 2014
From wikipedia:
http://en.wikipedia.org/wiki/Transport_Layer_Security#Other_uses

It doesn't seem like it would be very practical for marketing emails. Can you explain their use case? I would advise against using marketing automation software, ours included, for sending emails with information so sensitive that it needs that level of protection.
September 16, 2014
I agree Grant, but this client will effectively now block all inbound emails not sent with this encryption. While we don't direct market to them (they've slapped our hands even for opt-in communications), I was affraid of operational emails getting blocked if one of their MANY employees were to register for a webinar etc. 


September 16, 2014
Looks like they're just going to be SOL. Their policies, including this new one, effectively block thousands of global employees from getting marketing emails with useful content. They're on an island and that's how they want it. Oh well - thanks for the responses everyone. 
Justin_Cooperm2
Level 10
September 16, 2014
Just FYI - we do support authenticating SMTP relays via TLS. That's usually how this topic comes up.