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Does Marketo Prevent a lead from receiving the same email twice?
Hi all:
If a lead has already received an email once from campaign A, and then I try to send the same email from Marketo Sales Insight, will Marketo prevent it from going out?
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Hi Jamie,
Marketo will not prevent the email from going out a second time in the scenario you described.
Marketo does make sure that only one email goes to a specific email address if there are duplicates that go through a Send Email flow step in a campaign, and Marketo will prevent an Engagement Program from sending content to a lead if they've received it from any other source in your instance. Those are the two times Marketo can automatically prevent duplicate content.
John
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