Does Marketo guarantee a certain % of uptime? | Community
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A
Anonymous
October 4, 2016
Question

Does Marketo guarantee a certain % of uptime?

  • October 4, 2016
  • 4 replies
  • 1557 views

We've had more down time than usual lately, and our campaigns are being aborted. This, of course, is very detrimental to our business. Is there any mention of guaranteed uptime anywhere?

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4 replies

Dan_Stevens_
Dan_Stevens_
Level 10
October 4, 2016

Marketo Status

A
Anonymous
October 4, 2016

I would check your contract for any specific language like that, and voice any concerns to your Account Manager or Support.

Josh_Hill13
Josh_Hill13
Level 10
October 5, 2016

You could ask to move to a diff pod if that's the problem. I've almost never seen a batch get cancelled by the System. If anything, I've seen slowdowns, but either Support or I would have to deliberately kill a process.

Grégoire_Miche2
Grégoire_Miche2
Level 10
October 5, 2016

I remember an information saying that if a batch takes more than 4 hours to compile the smart list, it will abort. I have never seen it applied either, so not sure it's real or event still valid.

-Greg

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