Does Head Start process Email Scripts as well as the Smart List? | Community
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Chris_Francis
Chris_Francis
Level 3
September 20, 2016
Question

Does Head Start process Email Scripts as well as the Smart List?

  • September 20, 2016
  • 1 reply
  • 1576 views

I sent an email today with Head Start enabled.  The email contains an email script token.  When the email was sent it represented old data values in the actual email.  Email preview shows the correct "current" values.

This is a huge miss on Head Start documentation (http://docs.marketo.com/display/public/DOCS/Head+Start+for+Email+Programs​) if this is true as it only speaks to List processing and not email processing.

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
September 20, 2016

What do you mean "old values" do you mean that it executed the script 12 hours before? That sounds correct to me.

Otherwise, I am unsure what you mean.

Was the email fully approved?

Chris_Francis
Chris_FrancisAuthor
Level 3
September 20, 2016

Yes, it executed the script 12 hours before email send.  So the data was already stale at send time.  The documentation only states that it pre-processes the Smart List.  It doesn't say anything about pre-processing scripts.  This caused a MAJOR problem in a sent email this morning. 

If this is the expected behavior, I am fine with that but it needs to be clearly documented.

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