Solved
Does Email Delivered mean in the Inbox?
If an email is delivered does that mean in the inbox, or could that also include spam/junk folders? Is there a way to tell it made it to a person's inbox?
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Email Delivered means one thing only: the recipient’s first-hop mailserver (MX) returned a success response when Marketo transmitted the email.
The MX may not even have any mailboxes on it — those are usually on a second hop. So Email Delivered can never directly correspond to what we call “inboxing.” In fact, it can’t even guarantee the email arrived in a visible folder at all, although of course it’s far more likely than if the email actually Bounced!
The Email Opened activity, when supported, means the email was in a visible folder, though that doesn’t mean the Inbox, it could be in Spam. However, not all mail clients support Email Opened for privacy reasons.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.