Does communication limits affect Sales Insight emails? | Community
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A
Anonymous
January 14, 2014
Question

Does communication limits affect Sales Insight emails?

  • January 14, 2014
  • 9 replies
  • 5526 views
If I set communication limits (in administration setup) to X per day and Y per week, I know this will limit the email communications from campaigns, but will it limit the number of emails sent to a user through SFDC Sales Insight / send with Marketo?  Will it also consider emails sent through Outlook using the Marketo plug-in?

You would think this would be covered in Marketo's standard communication limit documentation.  Oh well.

Sincerely,

Carl
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9 replies

A
Anonymous
January 14, 2014
Hi Carl,
Communication limits do not affect emails sent through Sales Insight (including emails sent through the Outlook Plugin).

Will
A
Anonymous
January 14, 2014
That is what I figured.  Compliance will love this answer...  LOL

Carl
A
Anonymous
February 26, 2015
Will,

This is not true. I just tested this and the Sales Insight emails were not sent because of communication limits.
A
Anonymous
July 16, 2015

I know Sales Insight sends will be blocked by communication limits. Will emails sent out of Outlook be blocked as well? I can't remember what IP address these mails send from...it's either our internal IP or our Marketo IP.

Any help on this would be appreciated. I know I have gotten mixed answers from support on this in the past.

Gerard_Donnell4
Gerard_Donnell4
Level 9
February 13, 2017

Hi Can we bump this up again to get a definitive answer.

    Rich_Flaherty
    Rich_Flaherty
    Level 2
    June 15, 2017

    Was there an answer here?

    Abaran
    Abaran
    Level 5
    August 9, 2017

    @Marketo Support​

    Can you provide a definitive answer? Do the communications limits apply to emails send using MSI?

    Thanks

    Axel

    Carrie_Chandle1
    Carrie_Chandle1
    Level 5
    September 13, 2017

    I recently submitted a support ticket about this, and about needing to remove communication limits for employees (which is not possible). This is the Marketo Support response re: sales insight communication limits. Hope it is helpful to you all!

     

    Communication limits apply to sales insight emails with an exception:
    "Any sales insight emails without the unsubscribe footer and alerts, or those sent through the Sales Insight email plug-ins for Outlook or Gmail." Here is some further information on Communication Limits here that maybe helpful as well (https://nation.marketo.com/blogs/marketowhisperer/2015/10/09/how-do-communication-limits-work).

      Abaran
      Abaran
      Level 5
      September 20, 2017

      Thanks

      gkrajeski
      gkrajeski
      Level 10
      September 14, 2018

      I just had an MSI email go through NOT obeying the comms limit

      gkrajeski
      gkrajeski
      Level 10
      September 21, 2018

      Further update: The third email in the day (1 beyond our comms limit) was sent via the Marketo MSI templated email option via SFDC.

      It is evident that the communication limit IS NOT obeyed when using the MSI plugins either in SFDC or the email plugins for Outlook and Gmail.

      Anyone reading this, please vote for this idea:

      @Mike Reynolds @Steven Vanderberg @Kiersti Esparza @Roxann McGlumphy @Kenneth Law : Could we PLEASE get some definitive documentation on this? Or perhaps we can get an explanation as to why this is allowed?

      I suppose that the ability to track sales emails that are not marketing related is the possible intent behind allowing this to happen, which would make sense.

      However, can we suggest a way to disallow sending of templated emails for MSI that should not be allowed to exceed communication limits?

      I do not understand why we have the ability to configure MSI to respect Unsubscribe Settings but not Communication Limits!

      gkrajeski
      gkrajeski
      Level 10
      September 21, 2018

      Furthermore, it would be silly to need to add a [non]interesting moment that someone has reached the communications limit to alert the sales team to NOT email the person with this tool, but this seems to be the only option right now!

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