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Zdonde123
Level 1
October 2, 2024
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Does a trigger campaign use past actions

  • October 2, 2024
  • 1 reply
  • 891 views

 Hi everyone! Had a quick question I was hoping someone could answer.

 

For a trigger campaign, I have a smart list that pulls users in from a campaign that has been running for a few weeks, along with the trigger of email is delivered. I'm wondering if when I activate the trigger, if it will pull users who are currently in the smart list, and who have previously had the email delivered, or only when the email is delivered after the point in time that I activate the trigger.

 

Thanks!

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Best answer by SanfordWhiteman

No, a trigger responds to actions after you activate it, with only a few exceptions, none of which apply here.

 

The exceptions: if there are anonymous web activities and a session later becomes associated with a known person (“promoted”), some of those activities can trigger campaigns at the moment of association, rather than at the moment of the original activity. But by definition this does not relate to delivered emails, which are always associated with a known person from the start.

1 reply

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
October 2, 2024

No, a trigger responds to actions after you activate it, with only a few exceptions, none of which apply here.

 

The exceptions: if there are anonymous web activities and a session later becomes associated with a known person (“promoted”), some of those activities can trigger campaigns at the moment of association, rather than at the moment of the original activity. But by definition this does not relate to delivered emails, which are always associated with a known person from the start.

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