Do transition rules between streams remove someone from program flow? | Community
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A
Anonymous
August 12, 2014
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Do transition rules between streams remove someone from program flow?

  • August 12, 2014
  • 2 replies
  • 1101 views
We are building an engagement program with different streams based on lead score. Each stream contains a program with 10 emails. In the Send Flow Action of each program there are wait steps between each email. 

I currently have the transition rules set up to add someone to a new stream if their lead score is within a new threshhold. Since I have a program running to send 10 emails to someone in a stream, when they transtion, do I need to "Remove From Flow" in the Send Flow Action of each program? I heard that the Programs within streams run independently from the Engagement Program and want to ensure that someone will not receive new content from the new Stream's program while still receiving content from their old steram's program.

Thanks!

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Yes the transition rules will not pull someone out of the flow in an engagement program.  So if you have one program sending many emails, then yes, use the Remove from flow action.

2 replies

A
Anonymous
Accepted solution
August 12, 2014
Yes the transition rules will not pull someone out of the flow in an engagement program.  So if you have one program sending many emails, then yes, use the Remove from flow action.
A
Anonymous
August 12, 2014
Thanks Cheryl!

Would you recommend in the "remove from flow" step to Add a Choice of "engagement stream changed" OR "lead score" is >59 (or simply not within threshhold for this stream)?
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