A

Anonymous

Question

Do tokens work when using an email template through the Outlook plug in?

Forum|Forum|11 years ago
January 21, 2015
2 replies
1163 views

Hi,

Not sure I'm in the right discussion group for this, but a number of our emails are Sales Insight enabled, and they carry tokens for personalization (ex. Hello Joe,). When I tested the email template through Marketo Outlook plug in, the tokens did not work. Is this a limitation, or is there a fix?

Thanks,
Tim

Marketo

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Level 10

Hi Tim, there are several other discussions on the same topic in the community where you will find some valuable feedback/experiences.

https://community.marketo.com/solrSearchDetailPage?page=0&searchText=tokens%20in%20Sales%20Insight%20emails&sortby=&top_category=Discussion&get_results=true&dcategory=

https://community.marketo.com/MarketoDiscussionDetail?id=90650000000Pod5AAC

https://community.marketo.com/MarketoDiscussionDetail?id=90650000000PlmDAAS

Level 4

In my experience, tokens do not render when sending emails via the MSI Email Add-In.